Privacy policy

 

METRIKO Touch (“we”, “our”, or “the App”) operates a Shopify application designed to help merchants optimize product content, visibility, and performance using AI-powered tools. This Privacy Policy explains how we collect, use, and protect information when merchants install and use our App.

1. Information We Collect

When you install or use METRIKO Touch, we may collect the following types of information:

a. Shopify Store Information

We may access and store information made available through Shopify APIs, including but not limited to:

  • Store name and domain

  • Product data (titles, descriptions, images, pricing, tags, collections)

  • Product performance-related metadata

  • Store configuration and settings required for app functionality

We only access data necessary to provide the App’s features.

b. Content Submitted by Merchants

We may process content provided by merchants, including:

  • Product text and descriptions

  • Product images

  • Prompts or instructions submitted for AI content generation

This content is used solely to generate AI-based outputs and provide analysis within the App.

c. Usage and Technical Data

We may collect limited technical and usage information such as:

  • App interactions and feature usage

  • Log files and error reports

  • Browser type, device type, and IP address (in anonymized or aggregated form)

This data is used to improve performance, reliability, and user experience.

2. How We Use Information

We use collected information to:

  • Provide and operate the App’s features

  • Generate AI-based product descriptions, images, and videos

  • Perform SEO and AI-visibility (AIO) analysis

  • Provide insights and recommendations related to store performance

  • Maintain, secure, and improve the App

  • Communicate with merchants regarding support or service-related issues

3. AI and Third-Party Services

METRIKO Touch uses third-party AI and cloud service providers to process data and generate content. Data shared with these providers is limited to what is required to deliver App functionality.

We do not use merchant data to train public AI models, and we do not sell merchant data to third parties.

4. Data Sharing

We do not sell, rent, or trade personal or store data.

We may share data only in the following cases:

  • With trusted service providers who assist in operating the App (under confidentiality obligations)

  • When required by law or legal process

  • To protect the rights, security, or integrity of the App or its users

5. Data Retention

We retain data only for as long as necessary to provide the App’s services or comply with legal obligations.

Merchants may request deletion of their data by uninstalling the App or contacting us directly.

6. Data Security

We implement reasonable technical and organizational measures to protect data against unauthorized access, loss, misuse, or alteration.

While we take security seriously, no method of transmission or storage is completely secure.

7. Merchant Rights

Depending on your location, you may have rights regarding your data, including the right to:

  • Access your data

  • Request correction or deletion

  • Restrict or object to certain processing activities

Requests can be made by contacting us using the information below.

8. Uninstalling the App

When you uninstall METRIKO Touch, access to your Shopify store data is revoked. Any retained data will be handled according to this Privacy Policy and applicable legal requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

10. Contact Information

If you have any questions about this Privacy Policy or data handling practices, you may contact us at:

Email: support@metriko.ai
Company name: METRIKO Touch
Website: metriko.ai